Privacy Policy

General Information

This Privacy Policy applies to the website operated by Ecom Progress Sp. z o.o.

The website operator and personal data controller is:

You can contact the data controller via e-mail at: [INSERT CONTACT EMAIL]

The Controller processes users' personal data in accordance with applicable laws, including Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR).

Personal data provided by users may be processed for the following purposes:

• handling contact form inquiries,
• business communication,
• preparing service offers,
• conducting marketing activities,
• analytics and statistics,
• remarketing and online advertising,
• newsletter distribution (if the user gives consent).

The website collects information about users and their behavior in the following ways:

• through data voluntarily entered into forms,
• through cookies stored on users' devices,
• through analytical and marketing tools.

Data Protection Methods Used by the Controller

The Controller applies appropriate technical and organizational measures to protect processed personal data.

Login areas and forms used to transmit personal data are protected with SSL encryption, ensuring secure transmission of data between the user and the server.

Access to personal data is granted only to authorized persons cooperating with the Controller.

Hosting

The website is hosted on servers provided by an external hosting provider.

To ensure technical reliability and security, the hosting provider may collect server logs including:

• requested URL addresses,
• request timestamps,
• response timestamps,
• browser information,
• IP addresses,
• technical error information,
• diagnostic data related to website functionality.

Purposes and Legal Basis for Data Processing

Personal data is processed on the basis of:

• user consent,
• necessity to take steps prior to entering into a contract,
• the Controller's legitimate interests,
• legal obligations imposed by law.

Personal data may be processed in particular for:

• responding to inquiries submitted via contact forms,
• preparing commercial offers,
• conducting marketing activities,
• analyzing advertising campaign effectiveness,
• generating statistics and optimizing the website.

Data Recipients

Personal data may be transferred to entities cooperating with the Controller only to the extent necessary to achieve processing purposes, including:

• hosting providers,
• analytics and marketing tool providers,
• IT service providers,
• e-mail service providers,
• legal and accounting service providers where required by law.

The Controller uses third-party tools such as:

• Google (Google Analytics, Google Ads),
• Meta (Meta Pixel / Facebook Pixel).

These tools may use cookies and similar technologies to analyze user behavior and conduct remarketing activities.

Data Retention Period

Personal data is stored for the period necessary to fulfill the purpose of processing or until consent is withdrawn.

Data related to marketing communication may be stored for up to 3 years from the last contact or until an objection is raised.

Data required by law may be stored for periods resulting from applicable regulations.

User Rights

Users have the right to:

• access their personal data,
• rectify personal data,
• erase personal data,
• restrict processing,
• data portability,
• object to processing,
• withdraw consent at any time,
• lodge a complaint with the competent data protection authority.

Providing personal data is voluntary, but may be necessary to use certain website functionalities.

Information in Forms

The website collects information voluntarily provided by users, including personal data.

Data submitted through contact forms is used solely to process inquiries or establish business communication.

The website may save connection parameters such as visit time and IP address.

Analytical and Marketing Tools

The Controller uses analytical and advertising tools provided by third parties, including:

• Google Analytics 4,
• Google Ads,
• Meta Pixel.

These tools may collect anonymous information about user activity on the website, such as:

• time spent on the website,
• visited pages,
• traffic source,
• actions performed by users.

This information is used to:

• analyze website statistics,
• improve website performance,
• measure advertising effectiveness,
• conduct remarketing campaigns.

Users can manage Google advertising settings here: Google Ads Settings

Information About Cookies

The website uses cookies.

Cookies are used for:

• ensuring proper website functionality,
• maintaining user sessions,
• traffic analytics,
• marketing and remarketing activities.

The website may use:

• session cookies,
• persistent cookies.

Users may independently change cookie settings in their web browser.

Restricting the use of cookies may affect certain functionalities of the website.

Managing Cookies

Users may delete or block cookies at any time through their browser settings.

Detailed information regarding cookie management is available in the documentation of the web browser used by the user.

Final Provisions

The Controller reserves the right to make changes to this Privacy Policy.

The current version of the Privacy Policy is published on the website.

Matters not regulated by this Privacy Policy shall be governed by applicable Polish law and GDPR provisions.